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Common
Questions
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How do I order prescriptions?
For new prescriptions please fill out the PRINTABLE
MAIL ORDER FORM
and mail it in along with your prescription and
payment. If we do not have a credit card on file
please include a check or money order. Our mailing
address is: P.O. Box 32050 Amarillo, Texas 79120-2050.
The most convenient method of ordering your refill
prescriptions is through the automated phone system
or the Internet. DOD/Uniform Services Family Health
Plan members can call toll-free 1-866-408-2459.
All other members, please call toll-free 1-800-687-8629.
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How
long does it take to receive my prescriptions?
When mailing your request, please allow
14 days from when you send your order form to
receive your medications. Refills are usually
processed in 2-3 business days.
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Do
I need to send in a new prescription each time
I need to order my medication?
If your prescriptions have refills available
you only need to have your prescription number.
The most common reasons that require Maxor National
to have a new prescription include having no refills
remaining, dosage increases, or new medications
that your doctor prescribes.
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Can
I fax new prescriptions?
Only your doctor can fax new prescriptions.
Keep in mind that Texas Pharmacy Law dictates
that prescriptions for controlled substances may
not be faxed by an out-of-state physician. Controlled
medications require a hand-written original prescription.
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How
do I refill my prescriptions using the automated
telephone system?
DOD/Uniform Services Family Health Plan
members can call toll-free 1-866-408-2459 and
follow the menu instructions to automatically
refill your medications. All other members, please
call 1-800-687-8629. You will need your prescription
numbers available as well as updated credit card
information.
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What
is my prescription number?
It is a number, beginning with an 11 or
12, found at the top left corner of your prescription
bottle. It remains the same until your refills
run out. When you get a new prescription from
your doctor for the same drug, it is assigned
a new prescription (Rx) number.
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What
happens if I refill my prescriptions too soon?
We will mail your prescription on the
earliest available refill date if the medication
is available for refill within 30 days. Every
insurance plan differs in their rules regarding
the number of days between each refill. We do
not send refills automatically. Most plans require
that members use 75% of your most recent refill
before you can order again. The earliest refill
date is printed at the lower left corner of your
prescription bottle.
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What
happens if I order a drug that is not covered
by my insurance?
This is what is referred to as a Non-Preferred
Drug Request (NFDR). Coverage of a non-preferred
drug will require your physician to provide information
regarding the medical necessity for the medication
you requested, in which case we will contact your
physician to ask if a preferred drug may be substituted
for the non-preferred drug. If the physician feels
it is appropriate to change the medication, we
will initiate a non-preferred drug request on
your behalf to obtain the required information
from your physician. Upon receipt of the completed
NFDR, it will be evaluated based on clinical documentation
provided. If the documentation provided by your
physician supports the need for the non-preferred
medication, we will ship the medication as soon
as possible. Most approvals are long term, meaning
that you do not need to go through this process
after the first time you order a non-preferred
drug.
Please contact your insurance plan to obtain a
copy of the preferred drug list and take it with
you everytime you see your doctor.
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How
do I pay for my prescriptions?
With new or refill prescriptions received
by mail, you can send in a check or money order
along with your PRINTABLE
MAIL ORDER FORM. You may also pay
by credit card, which we can store in your profile
for future payments on your orders. Orders
will not be processed without payment.
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Can
I transfer my prescription from my local pharmacy?
Yes, in most cases. DOD/Uniform Services
Family Health Plan members can call toll-free
1-866-408-2459 and speak with a customer service
representative. All other members, please contact
our customer service department toll free at 1-800-687-8629.
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What are the benefits of using Maxor Mail Order
Pharmacy?
It is a convenient way to receive your
prescriptions delivered at significant cost savings.
Though each plan differs in copay amounts, you
can usually receive a 90 day supply for the same
cost as a 30 or 60 day supply. Please contact
our customer service department, or contact your
insurance plan, to determine your copay amount.
Ask your physician to write 2 prescriptions, one
to have filled immediately at your local pharmacy
and one to send to Maxor's Mail Order Pharmacy.
*You will always be charged the Mail Order
copay when sending prescriptions to the Mail Order
Pharmacy. Always ask your doctor for a 90 day
supply.
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How
can I minimize my out-of-pocket expenses?
- Present the MaxorPlus Tiered Drug List
to your doctor whenever a prescription is necessary.
- Ask your doctor to prescribe generically whenever
possible. Generic medications have the lowest
copay on your prescription drug benefit.
- If a generic drug is not available or appropriate,
ask your doctor if a preferred brand could be
used. With most plans, preferred brands have the
next to lowest copay after generics.
- Have your maintenance medications filled through
the mail service pharmacy if mail service is included
in your prescription drug benefit. You can save
copay dollars by having your prescriptions filled
for a 90-day supply through mail.
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How
will my prescription order be mailed?
Your medications are usually sent through
the US Postal Service. We also offer optional
expedited shipping for an additional fee. Please
note that UPS requires a physical
address and will not deliver to PO boxes. Refrigerated
medications such as insulin are shipped via UPS Second Day delivery at no additional cost
to you.
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